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You are here: InLoox Project management glossary Customer

The party that "orders" the project

A customer can be a person or an organization who orders and buys products or services that a business offers. Meeting the customer’s requirements is the main goal for businesses because only if they fulfill what has been agreed upon will they receive the payment from the customer. Thus, the customer influences the constraints of a project heavily and plays an active part in the project’s process. Customers can approve a project plan, request changes to it and accept or decline the product or service at the end of a project.

You can distinguish between two types of customers

  • Internal customer: from the same organization
  • External customer: belongs to another organization

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