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Ms. Sabine Pfleger
Press & Public Relations
Phone: +49 (0)89 35 899 88-66
Munich, March 2nd 2011 – Munich-based InLoox, producer of the project management software of the same name has published the findings of the InLoox Customer Survey 2011. Customers evaluated inter alia the quality, usability and customer support of InLoox. 70 companies participated in the survey – and 97 percent would recommend InLoox. Just under half of them have already actively recommended InLoox.
The Customer Survey shows: InLoox is not one of those software acquisitions that were introduced once and then forgotten. More than 75 percent of the customers use InLoox at least once a week, 60 percent even daily. Besides that, two-thirds of the users already use InLoox for more than six months.
Versatile in use
The survey results document that InLoox is established in all kinds of business environments. The project management software is deployed in the most different departments and company divisions – from management and marketing to production.
High customer satisfaction
93 percent of the users look upon InLoox favorably with the overall rating “good”. The majority of them are “satisfied” or “very satisfied” with the quality, handling, installation and the customer service of InLoox.
The customers compliment on InLoox as a „great program, super elaborate. Currently, there is no better product on the market!” One user wrote: “As a product/project manager, I mainly use InLoox and for six years, I have been very pleased that I found this program. Thank you!”
In general, the aspects of InLoox that the customers appreciate most, are the seamless integration into Microsoft Outlook, the intuitive handling and the usability. As in the previous InLoox Customer Survey, the customers compliment especially on the InLoox support. The customer hotline helps fast and efficiently – and the customers appreciate that.
The most popular features are the InLoox Project List and the InLoox Time Planning. The InLoox Project List provides as a communications center within Microsoft Outlook real-time project information to all authorized users. InLoox Time Planning offers a visual overview of upcoming tasks and the utilization of resources. The respondents use both features, the InLoox Project List and the InLoox Time Planning, very often and are very content with it.
Emphasis on customer needs
“The positive feedback from our customers, however, is not a reason to rest on our laurels”, reckons InLoox’ Managing Director Dr. Andreas Tremel. “The responses and proposals derived from the survey enable us to adjust InLoox even better to customer needs and to further refine the details.”
The InLoox company was founded in 1999 in Munich and develops the professional-standard project management software, which bears the same name and is the company’s flagship product. It is fully integrated in Microsoft Outlook to streamline and accelerate business processes. More than 30,000 users in over 1,500 companies from all sectors of business, including more than 20% of the companies listed on the German DAX technology stock exchange, have put their trust in the know-how of InLoox. Well-known customers of InLoox include Charité Berlin, German Red Cross, Fraunhofer IWU, Hoffmann Group, Leonardo, Minol Messtechnik, Schenker Deutschland, SEAT, Siemens, SOS Kinderdörfer, Telecom Liechtenstein, and many more.