Complaint management: Added value with the help of project management tools

Timo Gerhardt, Thursday 05 May 2022 | Reading time: 7 min.

Where there are interactions between companies and customers there are inconsistencies resulting in customer complaints. The proper internal handling of these complaints is of significant importance for the success of a company. With the help of project management software, you can optimize your internal complaint management and add value to your after-sales processes.

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Product Development with the Stage-Gate® Process (Part 1): Definition and Basic Principles

Kathrin Jungwirth, Monday 21 February 2022 | Reading time: 5 min.

The development of innovations is a complex process with high risks. The Stage-Gate® model helps to structure product development projects in order to bring innovations to market more efficiently and reduce uncertainties. In the first part of our new blog series, we take a closer look at the definition and basic principles of this process model.

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