The project is finally done and even the last work package is completed. After weeks of hard work, the team is looking forward to its well-deserved vacation or new tasks. Most of them are happy to leave the project behind after a stressful final project stage. No wonder that motivation for a formal project completion is low at that point. But if the customer demands improvements at a time when the team is already scattered to the four winds, a sloppy project completion will take its toll.