Where there are interactions between companies and customers there are inconsistencies resulting in customer complaints. The proper internal handling of these complaints is of significant importance for the success of a company. With the help of project management software, you can optimize your internal complaint management and add value to your after-sales processes.

Exactly ten years ago on April 13, 2012, we published the first post on the InLoox blog. What milestones have we reached over the decade and which blog post is the most popular of all? Find out in this post.

In the first three articles of our series on product development with the Stage-Gate® process, we dealt with the theoretical basics. This article is about the implementation, using the project management software InLoox. You also get the idea-to-launch process as a free template to download.

In the third article of our blog series on innovation management with the Stage-Gate® process, we take a step further towards application. Here you will learn how the process model is structured in principle and how the idea-to-launch model can be used to accompany projects through to market launch.

We continue with part two of our blog series on the Stage-Gate® process, a process model for systematic innovation management. In this article, we dive deeper into the topic and look at the strengths and weaknesses, potential pitfalls, and responsibilities of Stage-Gate®.

The development of innovations is a complex process with high risks. The Stage-Gate® model helps to structure product development projects in order to bring innovations to market more efficiently and reduce uncertainties. In the first part of our new blog series, we take a closer look at the definition and basic principles of this process model.

Concept development is a key skill for project managers. Concepts form the bridge to project planning because you can derive the most important tasks from them. 

Implementing projects in China or other emerging markets requires knowledge about the way of working in these cultures and understanding that the choice of project manager is crucial.

The project management market is virtually addicted to best practice examples. But the well-known saying "You learn from your mistakes" suggests exactly the opposite of this approach.

The Pareto principle can be applied to many areas of project management and is based on the following idea: 80% of all benefits can be achieved with 20% effort.