Handling software exceptions

You are here: InLoox Support Knowledge Base Online Help InLoox for Outlook 11.0 All support articles | InLoox 11 for Outlook a... Support and contact options Handling software exceptions

In rare cases, special software configurations may cause an unforeseen behavior of the software, a so-called exception. If an exception occurs while you are working with InLoox, you can notify the InLoox support team via the message box that will pop up. This message box was specifically developed to provide detailed information on the unique software configuration and helps in finding the best solution. 

  1. The InLoox dialog box for exceptions pops up:

    Example of an Exception

  2. The message is automatically generated and includes detailed information on the specific, unforeseen exception that occurred. This information helps our development team to define the underlying technical issue and make future software versions even more stable. To find out more about the information compiled in the exception report, click on Details.   
  3. Click on Send Error Report to submit the error message directly to the support team via e-mail. The automatically generated e-mail message will not contain any personal information or content from your project database.

Of course, you can also directly contact our support team. If you prefer that option, ensure that you have the information provided in the exception dialog ready at hand. For detailed information on the contact options and direct phone lines, please go to Contact the InLoox support team.