Share this on

Support Center
How can we help you?

Search InLoox Support

Search the InLoox Knowledge Base

Important information:
Microsoft Outlook security update prevents access to InLoox in Outlook

Update October 13, 2017: Bug-fix: New InLoox 9.0.13 is available for download

Microsoft published documentation on the latest security update for Outlook from October 10, 2017 last night. This helped us to develop a patch-version for InLoox PM 9 and InLoox now! and make it available for you to download as quickly as possible.

PLEASE NOTE: This patch-update is for the InLoox for Outlook-Client only. There is no new version of the InLoox Workgroup or InLoox Enterprise Server. It is not necessary to download the server file. The security update for Microsoft Outlook can be reinstalled via Microsoft Update.

Please, download the new InLoox for Outlook-client, build 9.0.13: Go to download page for build 9.0.13

If you use Microsoft Office 365 or the click-to-run installer, please, use this file to switch to the current channel: File to switch to current channel

If you are affected by the bug caused by the Microsoft security update for Outlook, please, contact our support team by submitting a ticket. This ensures that we can help you individually and fix the issue as quickly as possible.

Thank you for your understanding,

Your InLoox-Team

The latest security update by Microsoft for Outlook from October 10, 2017 causes a bug in InLoox for Outlook which prevents you from accessing any InLoox views in Outlook.

To ensure you are still able to work with InLoox for Outlook, please, uninstall this security update for Microsoft Outlook.

We provide you with a guide via our ticketing system. Please submit a ticket on our website.
This enables us to register affected InLoox users and deploy the guide to each of you.

Microsoft and InLoox are working on fixing this issue as soon as possible. We apologize for any inconvenience this may cause. We will inform you as soon as the issue is resolved.

Your InLoox Team


Online help center

Browse the online help for support topics and step-by-step user guides.

Video tutorials

Watch out product tutorials covering various topics on how to use and configure InLoox PM.

Support articles and white papers

Find answers to frequently asked questions and gain in-depth technical knowledge.


Product releases for customers

Already an InLoox customer? Download the latest product versions here.

Additional software

Download various tools, database servers and our remote support application.


Download the InLoox templates that help to simplify your project management in Outlook.

InLoox now!

Support services

Find out more about the support services for the project platform in the Cloud.

Maintenance windows

Here, we announce scheduled outages of InLoox now! due to maintenance work.

Need personal help? Live chat & support

Submit a ticket

If you cannot find the answer to your question in our support database, you can
submit your questions as a support ticket. We will be happy to assist you.

Get in touch with InLoox

Do you have questions you would rather discuss with us on the phone?

Call us at: (415) 445-4660

Or call us toll-free: (800) 506-0947 (U.S. & Canada only)

More on InLoox

System Requirements

Technical prerequisites for our product editions.

Product Comparison

InLoox product editions.