Notifications

Since InLoox 11.0, notifications about changes in InLoox projects are sent centrally via the server. This applies to all InLoox editions.

If you have worked with InLoox PM so far, this means that you can no longer control on-prem notifications individually in InLoox 11 to the extent that you could in InLoox PM up to version 10.2.9.

You can currently customize the following settings:

• Change custom logo for email template (only in InLoox Enterprise and InLoox On-Prem editions).
• Set frequency of the notifications sent for the entire InLoox account as default.
• Set the frequency of the notifications sent on the user level.
• Disable notifications about changes in Project and Project Comment, Task and Task Comment, Planning Elements and Reports.
• Disable notifications for external contacts.

You can upload an image for the header of the emails:

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click Account Settings.
3. Click Notifications.
4. Under Customization header image for templates, you can upload a PNG file (600x117px in size).

NOTE This feature is only available in the InLoox Enterprise and InLoox On-Prem editions.

In the InLoox settings, you can adjust the frequency of the notifications about changes in your account that InLoox automatically sends via email.

By default, InLoox sends notifications immediately after changes are made. You as an admin can customize this default setting for the entire InLoox account:

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click on Account Settings.
3. Click on Notifications.
4. Under Frequency (Default), you can now set the frequency.

However, every InLoox user can personally change this default setting. The user setting has priority over the account default, which is only used as the initial setting for new contacts. This is how you define the personal settings:

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click on Account Settings.
3. Click on Personal.
4. Under Notifications, you can now select the frequency.

InLoox saves the changes automatically.

Info Some notifications are set by default and their frequency cannot be adjusted. These inlcude:

• Due date of tasks:
  • for tasks starting today & tasks due today, there is a one-time notification every morning at 6am.
  • For overdue tasks, the notification is sent every hour once a task is already overdue.
• Administrative notifications (e.g. about invitations of new users) are always sent immediately.

In your personal InLoox settings, you can disable notifications about changes in different InLoox areas. By default, this setting is always enabled.

What notifications exist and who receives them?

Note The person who makes a change is not notified of this change.

How to customize which notifications you want to receive:

In InLoox Web App, click on your profile picture in the bottom left corner.

1. Click on Account Settings.
2. Click on Personal.
3. Under Which , deactivate the slider for the respective area from which you no longer want to receive notifications about changes.

InLoox saves the change automatically.

Note If you have activated some notifications under Which notifications should we send you? but have set the notification frequency to Never, the notification frequency "Never" has priority and the user will not receive any notifications.

You can deactivate the notifications for people who are listed as contacts in your InLoox account and have for example been assigned tasks, but do not have an InLoox login.

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click on Account Settings.
3. Click on Notifications.
4. Under Notification to external contacts, disable the slider.

InLoox saves the change automatically.