The contractual terms will depend on your contract partner.
If your contract partner is InLoox GmbH based in Munich, Germany, the Right of Cancelation of InLoox GmbH will apply.
If your contract partner is InLoox, Inc. based in San Francisco, USA, the Return Policy of InLoox, Inc. will apply.
The customer can return the received merchandise without stating his reasons within 14 days by sending back the merchandise. The period shall commence at the earliest upon receipt of the merchandise and this information. Only in the case of merchandise not dispatchable as a package (e.g. bulky merchandise) can the customer declare the return demand in test form, e.g. as a letter, fax or e-mail. To comply with the notice period, timely dispatch of the merchandise or of the return demand is sufficient. The returned merchandise or the return demand must be sent to:
80807 Munich, Germany
Fax: +49 (0)89/3589988-99
Consequences of return
In the case of effective return, the services received on both sides must be returned and any benefits derived (e.g. advantages in use) yielded. In the event of a deterioration of the merchandise, replacement of its value can be demanded. This can lead to the fact that the client has to fulfill his contractual obligation for the period up to the revocation. This shall not apply if the deterioration of the merchandise is attributable exclusively to its inspection – as would be possible for customers in a store, for example. In all other respects, the customer can avoid the obligation to replace the value by not making use of the merchandise as if he was its owner and by refraining from any action that might reduce its value. The right of return shall not apply for contracts for the supply of merchandise made to customer specifications or clearly tailored to personal requirements. The return shall be at the expense and risk of the supplier wherever the order value of the merchandise exceeds 40.- EUR. If the order value is less than 40 EUR, the customer shall bear the dispatch costs and the risks of dispatch, unless the supplied merchandise does not tally with what was ordered. Items which cannot be dispatched as a package shall be picked up from the customer's premises. For the customer this period begins with the dispatch of the notice of withdrawal or dispatch of the goods, for InLoox GmbH with its receipt.
According to § 312 d clause 4 No 2 BGB there is no right of revocation for software, if the media were unsealed. For delivery of activation codes and online delivery (e.g. via e-mail or send via download) there is no right as well, because the character of submitted data is not appropriate to return due to their nature (§ 312, clause 4 No. 1 BGB). Also for goods and services (e.g. software, layout designs, design, technical equipment and machinery), which are customized, there is no right of revocation, according to § 312 BGB d clause 4 No 1.
Buyer shall be entitled to return qualifying Goods within sixty (60) days of the date of the Order and receive a full refund of the purchase price paid by Buyer for such Good even if the Goods conform to their contractual specifications. In case of a warranty claim, Buyer shall be entitled to return qualifying Goods within the applicable warranty period.
Buyer must return qualifying Goods to Buyer in its original or equivalent packaging. Buyer is responsible for risk of loss, shipping and handling fees for returning or exchanging Goods. Additional fees, including up to a 15% restocking fee, may apply. No Goods may be returned without Seller’s prior authorization, as evidenced by a return authorization. Once a return authorization number is obtained, Buyer will return Goods, transportation and insurance prepaid, to the address provided by Seller and in accordance with instructions issued by Seller. Failure to follow Seller’s return procedures may result in lost Goods, delays, additional service charges, restocking charges, warranty denial, or refusal of a shipment. Seller has the right to reject Goods returned without the correct return authorization number clearly marked on the outside of the shipping container. Granting a return authorization number does not necessarily mean that a credit will be approved or that the evaluation or repair will take place without a fee.
In case of a warranty claim and if a return occurs during the applicable warranty period, Seller will, at its sole option, either repair or replace the Goods and credit Buyer the cost of shipment. Replacement Goods, parts, and repairs are warranted for the remainder of the original warranty period. If Goods are returned after the applicable warranty period has expired, Buyer shall pay the full cost to repair such Goods.
If Buyer fails to follow the return or exchange instructions and policies provided by Seller, Seller is not responsible for Product that is lost, damaged, modified or otherwise processed for disposal or resale. At Seller’s discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
Seller does not accept returns of the following items: