The InLoox PM client cannot establish a connection to the database.
This problem can have different reasons. There might be used a faulty connection file or the network communication might be blocked.
First, you should check whether InLoox PM displays an error message after having started Microsoft Outlook. InLoox PM displays errors regarding the database connection in an information bubble above the tray area (in the right corner of the Windows bar).
Two different messages can be displayed here:
Please restart Microsoft Outlook on the client, as soon as you have changed the configuration and check whether the connection is now working.
If the problem persists, please open the command line on the client. Please execute the following commands and replace SERVERNAME and SERVERIP accordingly.
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