The InLoox task bar is grayed out and cannot be operated.
This problem can ocurr due to three different reasons:
If the connection to the InLoox data base failed, please test your firewall settings :
If the problem persists, check the access rights to the data base. Instruction on how to do this can be found in the chapter Authorization Configuration in the Configuration guide for Microsoft SQL Server in the Documentation and whitepapers.
If all configurations on the SQL Server are correct, please generate a new connection key for InLoox, as follows:
If the maximum number of the clients has been exceeded on the server, check the number of clients that are in use. Make sure that you have enough client licenses. Please do not hesitate to contact us and we will check your license key for you.
Please send an e-mail to firstname.lastname@example.org or open a new ticket. Create a new Outlook profile for testing. You will find the option "mail" in the system control. Click on "Show profile..." from the following dialog window. Here you can create a new profile for testing the InLoox task bar.
You can't find the answer to your questions in our online support center? Send us a support ticket.
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