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What can I do if there is no connection to the SharePoint Server?


You are here: InLoox Support Knowledge Base Support Articles InLoox 5.x / 6.x Frequently asked questions What can I do if there is no connection to the SharePoint Server?

Question:

Why does the following error message show while running a SharePoint connection test out of the InLoox Options:

"Unable to connect to SharePoint Server."?

 

Answer:

Only Site Collection Administrator can check the accessibility of the server from the options dialog. The other SharePoint users receive the error message, that SharePoint Server is unreachable. Please follow these steps to solve the problem:

  1. First, please identify SharePoint Server in the options dialog and try to create a document with SharePoint Server in the project.
  2. To create, edit or delete documents in the project, the user needs the following authorizations:
    • "View Area"
    • "View Pages"
    • "Add Items"

The users can also be included in the member group.